Privacy policy

This policy explains how Bookride processes personal data when you visit this website, make a booking or contact us.

Data and purposes

Depending on the booking, data may include name, contact details, pickup and destination, date and time, passenger and luggage details, flight or train information, requested extras, communications and payment status. Card credentials are handled by the payment provider and are not requested in this policy text.

• Handle enquiries and bookings, coordinate the requested transfer and communicate booking updates.
• Process payments through the payment provider shown during checkout and meet accounting or legal duties.
• Protect and improve the service, including analytics where enabled and permitted by your choices.

Legal basis

Booking data is processed to take steps requested before booking and perform the service contract; invoicing and statutory records are processed to meet legal obligations. Non-essential analytics and advertising technologies require consent where applicable.

Recipients and providers

Where needed to provide the transfer, relevant booking details are shared with the assigned transport operator and driver. Data may also be processed by hosting, booking, payment, analytics and support providers, and disclosed to public authorities where required by law.

Retention

Booking and billing records are kept for the time required to provide the service and comply with applicable accounting, tax and limitation periods. Enquiries that do not lead to a booking are kept only as long as needed to respond and handle any related claims.

Your rights

You may request access, rectification, erasure, restriction or portability, object to processing where applicable, and withdraw consent when processing is based on consent. Contact us using the email above. You may also complain to the Spanish Data Protection Agency (AEPD).

Spanish Data Protection Agency (AEPD)

For booking and transfer conditions, see the general service terms.

Last updated: 2026-10-30